Privacy Policy

SMETech Booking (“we”, “us”, “our”) provides an online appointment and resource booking platform at https://book.smetech.help. We help businesses take bookings from their customers and manage their schedules. This policy explains what information we collect, how we use it, and the choices you have.

• Account information — name, email address, and password (stored securely by our authentication provider) when you create an admin account.
• Business information — your organisation name, services, staff, availability, and booking settings.
• Booking information — details your customers provide when they book, such as name, email, phone number, and appointment details.
• Calendar data — if you connect a Google or Microsoft calendar, we access the data described in the “Google user data” section below.
• Technical data — basic logs (IP address, browser type, timestamps) used for security and to operate the service.

Connecting a Google Calendar is optional. If you choose to connect one, you grant SMETech Booking access to the following Google API scopes:

• calendar.events — to create, update, and delete calendar events that correspond to bookings made through our platform, and to keep them in sync.
• calendar.readonly — to read your existing calendar events so we can detect when you are busy and avoid offering those times to your customers (double-booking prevention).

We access this data only to provide the calendar-sync and availability features you explicitly enable. We do not use it for advertising, and we do not sell it. Access tokens are encrypted at rest. You can disconnect your calendar at any time from the Integrations page in your admin dashboard, which revokes our ongoing access.

SMETech Booking’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• To operate the booking platform and provide the features you use.
• To send transactional messages such as booking confirmations, reminders, and reschedule/cancellation notices.
• To prevent double-bookings and keep connected calendars in sync.
• To secure the service, prevent abuse, and comply with legal obligations.

We do not sell your personal data. We share information only with service providers who help us run the platform (for example, cloud hosting, our authentication and database provider, and email/SMS delivery), and only as needed to provide the service. These providers are bound to protect your data. We may also disclose information where required by law.

We keep booking and account data for as long as your account is active or as needed to provide the service and meet legal requirements. When you disconnect a calendar, the associated access tokens are deleted. You can request deletion of your data by contacting us.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

We use industry-standard measures to protect your data, including encryption in transit and encryption of sensitive credentials at rest. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

If you have questions about this policy or how we handle your data, contact us at support@smetech.help.

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.